Frequently Asked Questions

General

ACCOUNT

DO I NEED TO SETUP AN ACCOUNT TO PLACE AN ORDER?

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

IS MY PERSONAL INFORMATION KEPT PRIVATE?

PAYMENT

WHAT PAYMENT METHODS DOES KINETIC SHOP ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

SHIPPING - Powered by AMAZON Prime

WHICH COUNTRIES DOES KINETIC SHOP SHIP TO?

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH IT WILL COST?

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

ORDERS

HOW I CAN TRACK MY ORDER?

CAN I CHANGE OR AMMEND MY ORDER ONCE IT HAS BEEN PLACED?

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

RETURNS, REFUNDS & EXCHANGES

HOW DO I RETURN AN ITEM? - BACKED BY 100% SATISFACTION GUARANTEED

REFUNDS

LATE OR MISSING REFUNDS

EXCHANGES